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Order Processing & Delivery
All orders will be processed within 1 to 2 working days. Once your order is placed, we begin packing your items and get them sent out for shipping via our delivery partners. Shipping time then takes approximately 5-7 working days.
Tracking & Support
Once your order has been shipped, you’ll receive an email with a tracking code to follow your shipment’s progress. We cover all customs duties, import fees, and taxes worldwide, ensuring a smooth experience for you..
Should you need any help with tracking or have any questions, our customer service team is always available to assist you.
Returns: If for any reason you are not fully satisfied with your purchase, you may return your item within 30 days of receiving it for a full refund.
Exchanges: If you wish to exchange your item for a different size or style, you may do so within 30 days of receiving your order. The item must meet the same conditions as a return (unworn, unwashed, and with tags attached). The exchange process will be initiated once the returned item is received and inspected.
How to Return or Exchange Your Item:
Contact our customer service team within 30 days of receiving your order. Provide your order number and details about the item(s) you wish to return or exchange. Once we confirm your return or exchange request, we will send you instructions on how to proceed.
WHAT CUSTOMERS SAY
"Beautiful Products"
Always beautiful products, ordering for the third time now, and I'm super happy with them!
Raya L.
"Fast Shipping"
I ordered my package last week, and it took a few days to arrive, very fast shipping! Great quality, dress is fab!
Elizabeth J.
"Fantastic Products"
Fantastic products at affordable prices. What really stands out even more is their customer service. Superb!
Sara K.
"Absolutely Stunning"
Purchased for my anniversary dinner, the dress fit me perfectly and I’m very pleased! Absolutely stunning, will be back for more!
Olivia P.
“Super soft and classy”
I love this! I ordered the 2XL and it fits perfectly. Super soft and cosy, ill be coming back for more very soon!
Jennifer W.
“Obsessed with this dress”
Obsessed with this dress, I was worried it might be too long on me but with the right she it’s perfect. It will be perfect for summer weddings or even just day trips.
Libby P.
“Perfect fit”
Loved everything about this dress, the fit was perfect! Ive gone and ordered 5 more items from Chantelle London since :)
Melissa S.
“Excellent quality”
This dress is everything I wanted and more! Excellent quality, beautiful silhouette! Very classy!